Frequently Asked Questions

FAQ

Do you ship outside the US?


 Yes! We can ship all over the world.


Can you use any font or design to create an LED Neon Sign? 


Yes, you can do both. Fill out an inquiry form and specify the fonts and/or colors that you would like to use in your sign and we’ll provide a quote for you. 


Can you recreate my logo?


In most cases, yes, absolutely. We can replicate most logos and designs with New Signs Lights. Fill out an inquiry form and one of our design consultants will contact you to discuss how best to bring your logo to life in Neon Signs Lights.


 How much does a custom sign cost? 


Our custom made neon signs are very affordable. Sign cost varies depending on sign size and design complexity. Use the custom product page to get a price, or email our team at Design@neonsignslights.com


What are the Neon signs made of?


Our LED Neon is made from proprietary PVC molding technology, most signs deliver with high quality acrylic as backing, we can also provide the neon sign without backing for professional clients. 


 Our neon signs produce relatively no heat, unbreakable, energy-efficient, and least expensive compared to traditional glass tube neon.They are much stronger than traditional neon signs.


Can you use LED Neon Sign Signs outdoor? 


Yes, we can produce waterproof versions for outdoors events and outdoor permanent installation. Please specify your application when you submit your custom order inquiry or choose it direct on our custom sign product page.


How do you power the neon signs? 


All of our signs connect directly into a standard power socket (with plug for each shipping country) and it comes with a 12V transformer.


How long do the LED neon signs last? 


The lifetime of LED light lasts minimum of 30,000 hours. That is equivalent to 10 years if you turn on neon sign for 10 hours per day. This is about 3 times longer lifespan than traditional gas neon signs. Normally if there is a problem it’s usually the transformer that fails, however these are replaceable items and we can supply replacements if necessary if outside of the warranty period. 


 Does it require any maintenance? 


Not at all. LED is environmentally friendly and maintenance free.


Will my neon sign require any specialist installation? 


The majority of neon signs that we supply are for internal use, and come mounted on an acrylic panel (making them easily portable), complete with a normal mains plug, which can be plugged into an accessible plug socket. The sign simply needs to be fixed onto the wall, or suspended from chain that we can supply as optional accessory. Neon signs for permanent external use, and some large internal neon signs, will require specialist installation.


What does the warranty cover? 


We offer a 12 month guarantee on materials and workmanship on all of our neon signs. However, this does not extend to any damage that may occur as a result of incorrect installation or physical damage during usage.


I've got another question!


If you have a question we didn't cover here, please don't hesitate to reach us at Support@neonsignslights.com. You can also reach us on our contact us page.